Your personal information matters deeply to us. Joya 9TV never sells your data. This policy clearly sets out what information we collect, why we collect it, and how we keep it secure.
The Six Core Pillars of Our Security Architecture
Every transaction and piece of personal data is protected with 256-bit AES encryption — the same standard used by banks.
All user data is stored in ISO 27001-certified data centers. Access is restricted to authorized personnel only.
Joya 9TV only collects what is strictly necessary to provide its services. No additional data is requested or stored beyond that.
Automated security systems run 24/7. Instant alerts are triggered if suspicious login attempts or unusual activity are detected.
Independent cybersecurity firms audit Joya 9TV's security infrastructure annually. The results are submitted to the relevant authorities.
You may request to view, correct, or delete your data at any time. Joya 9TV will fulfill such requests within 30 days.
By creating or using an account on Joya 9TV, you agree to this Privacy Policy. We respect your trust and your We never sell your data.
Joya 9TV collects three types of information — what you provide directly, what is gathered automatically, and what we receive from third parties.
| Data Type | Example | Collection Methods |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | Register |
| Contact Information | Mobile number, email address | Register |
| Financial Information | BKash/Nagad Number (for transactions only) | Payment |
| Device Information | IP address, browser type, operating system | Automatic |
| Usage Data | Gaming activity, login times, page visits | Automatic |
| Location Data | Approximate country/city (via IP address) | Automatic |
We never store your full card number, PIN, or password. Payment details are exchanged directly with the payment provider through encrypted channels.
Joya 9TV collects data for specific, defined purposes. We do not operate on the basis of collecting data simply because we can. Every piece of information serves a clear purpose:
Joya 9TV never shares your data for advertising purposes or third-party marketing.
Joya 9TV shares limited data only under strictly limited circumstances. Our core principle: not a single piece of information leaves our systems beyond what is absolutely necessary.
Joya 9TV will never share your information with Advertisers, data brokers, or marketing companies Never sold or shared with third parties.
Joya 9TV does not retain data longer than necessary. Retention periods vary depending on the type of information:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Up to 5 years after account closure | Legal Obligation |
| Financial Transaction Logs | 7 Years | Financial Regulatory Requirements |
| Gaming Activity | 2 Years | Service Improvement & Dispute Resolution |
| Session Logs | 90 Days | Security Monitoring |
| Marketing Preferences | Until Consent Is Withdrawn | Your Preferences |
Once the retention period expires, data is securely deleted and is not retained in any backup.
Joya 9TV uses cookies on its website. Cookies are small text files stored on your device, used to enhance your browsing experience.
You can manage cookies through your browser settings. However, disabling essential cookies may cause certain parts of the platform to not function properly.
Joya 9TV respects your data rights. You are entitled to the following:
To exercise any of these rights, email our support team at: [email protected] — we will respond within 30 days.
Joya 9TV strictly enforces an 18+ policy. Providing services to anyone under the age of 18 is strictly prohibited.
If you are aware that a minor is using Joya 9TV, please [email protected]to let us know.
Joya 9TV may update this policy from time to time. When changes are made:
Contact support if you need a comparative review of previous policy versions.
For any privacy-related questions or concerns, please contact our Data Protection team directly:
Support & Promotions FAQ
Your privacy is our top priority at Joya 9TV. Join us today on a platform you can trust.
⚠️ 18+ | Play Responsibly